Last updated on 3rd October 2024

  1. Privacy and This Policy
    This document is Our “Privacy Policy,” and it contains detailed information about how Your privacy is protected when using Our services. This Privacy Policy applies to visitors of the public Websites owned and operated by Elattionz (the “Platform”) and the services offered through the Platform. It aims to inform You about Our policies, procedures, and practices regarding the collection, use, and disclosure of any information You provide through the Platform.

    Please be aware that this Privacy Policy does not cover the collection and handling of employment-related information for employees of Elattionz. This Privacy Policy forms an integral part of Our Terms and Conditions.

    This Privacy Policy forms a part of Our Terms and Conditions. The terms in this Privacy Policy (such as “We,” “Our,” “Us,” “Platform,” and “Service Providers”) have the same meanings as in Our Terms and Conditions document. By accessing and using Our Platform or providing services through the Platform, You acknowledge that You have read and understood the Terms and Conditions and this Privacy Policy, and You agree to and accept all the terms contained in both.
  2. Definitions
    For the purposes of this Privacy Policy:
    2.1. Company: Refers to Elattionz, also referred to as “the Company,” “We,” “Us,” or “Our” in this Privacy Policy.
    2.2. Cookies: Small data files stored on Your computer, mobile device, or other devices by a Website, which may include details of Your browsing history on that Website, along with other potential uses.
    2.3. Device: Any device that can access the service, such as a computer, cell phone, digital tablet, or similar device.
    2.4. Information: All information shared by You, directly or indirectly, during the course of using Our Platform. This includes information provided during service registration and use but excludes personal and confidential information shared during service provision, such as notes, suggested treatments, and chats.
    2.5. Personal Data: Information that identifies an individual or makes an individual identifiable.
    2.6. Platform: Refers to the Website or application through which Our services are provided.
    2.7. Service Provider: Elattionz Partner offering services through the Platform.
  3. Interpretation
    Unless the context otherwise requires:
    3.1. Words in the singular shall be interpreted to include the plural, and vice versa.
    3.2. Any reference to “include” or “including” should be understood as being without limitation.
    3.3. References to the words “include” or “including” shall be construed without limitation.
    3.4. Headings and titles in this Policy are indicative and shall not be deemed part of the Policy or be taken into consideration in its interpretation or construction.
  4. Information Collection, Use, and Disclosure
    4.1. Information You Provide Directly
    4.1.1. We collect data such as Your name, email address, phone number, and messages submitted by You for accessing the Services.
    4.1.2. We provide services through a process which involves key stages that are Client Consultation, Requirement Assessment, Tailored Solutions, Implementation, Monitoring, and Results. Throughout these stages, we may collect, use, and store personal data to effectively deliver our services. This data is handled with the utmost care, in accordance with our Privacy Policy.
    4.1.3. We use cookies, Web beacons, and other tracking tools to gain insights into Your usage of Our Platform, customize Your experience, and present relevant advertisements.

    4.2. Information Collected Automatically
    4.2.1 We automatically collect information about how You interact with Our Platform, including IP addresses, browser types, operating systems, and the pages You visit.

    4.3. Information from Third Parties
    4.3.1 If You connect through social media services (e.g., Facebook, Google), We may collect Your profile information from these platforms, including Your username, profile picture, and contacts.
  5. How We Use Your Information
    We utilize the information We gather to operate Our services, tailor Your experience, and
    enhance Our offerings. The purposes for which data may be used are:
    5.1. Providing and Enhancing Services
    5.1.1 To create, manage, and maintain Your account, ensuring that Your preferences are applied consistently.
    5.1.2 To facilitate the provision of services, including matching You with appropriate Experts and ensuring the quality of those services.
    5.1.3 To respond to Your inquiries, resolve issues, and provide technical support.
    5.1.4 To tailor Our services to Your preferences, such as recommending content or Service Providers based on Your previous interactions.

    5.2. Legal and Regulatory Compliance
    5.2.1 To comply with legal obligations, such as tax and reporting requirements, or to respond to lawful requests by public authorities.
    5.2.2 To protect the rights and safety of Our users, Service Providers, and the general public, including enforcing Our Terms and Conditions and preventing fraud or abuse.

    5.3. Marketing and Advertising
    5.3.1 To send You promotional content and updates about Our services, provided You have opted in to receive such communications. You can unsubscribe at any time.
    5.3.2 To deliver personalized advertising based on Your interests and behavior on Our Platform and across other Websites. While third-party services may assist in this, Your personal data will not be shared without Your explicit consent.

    5.4. Analytics and Research
    5.4.1 To monitor and analyze usage trends, user behavior, and Platform performance to improve Our services and develop new features.
    5.4.2 To conduct surveys, user testing, and other research to gather feedback and understand Your needs and preferences.
  6. Sharing Your Information
    We value Your privacy and will only disclose Your information under the following conditions:
    6.1. With Your Consent
    6.1.1 You can control when and with whom Your information is shared, especially when using
    features that allow You to share content or communicate with others.
    6.2. With Service Providers
    6.2.1 We may share Your information with third-party vendors and service providers who carry out services on Our behalf, such as engagement of experts, processing payments, hosting, analytics, customer support, and marketing. These third parties are bound by contract to safeguard Your information and to use it solely for the purposes for which it was provided.
    6.3. For Legal and Security Purposes
    6.3.1 We may disclose Your information to comply with applicable laws, regulations, or legal processes, such as responding to a subpoena or court order.
    6.3.2 We may share information with law enforcement, government authorities, or other relevant entities if We believe it is necessary to protect the safety and security of Our users, prevent fraud, or address illegal activities.
    6.4. Transfer of Information in Business Transactions
    6.4.1 If We are involved in a merger, acquisition, or the sale of all or part of Our assets, Your information may be transferred as part of that transaction. In such an event, We will inform You of any changes in ownership or control regarding Your personal information.
  7. Cookies and Tracking Technologies
    7.1.1 Essential Cookies: These cookies are necessary for the operation of Our Platform and allow You to navigate and use its features, such as accessing secure areas.
    7.1.2 Performance Cookies: These cookies gather data about how You interact with Our Platform, such as the pages You visit most frequently. This aggregated information is used to enhance Our services.
    7.1.3 Functional Cookies: These cookies allow Our Platform to remember Your preferences and provide enhanced, personalized features, such as remembering Your details.
    7.1.4 Targeting Cookies: These cookies serve to deliver ads that are relevant to You and to assess the effectiveness of Our marketing efforts. They monitor Your browsing activities across different Websites and create a profile based on Your interests.

    7.2. Managing Cookies
    You can control and manage cookies through Your browser settings. Most browsers allow You to block or delete cookies, but doing so may affect the functionality of Our Platform. You can also opt-out of certain third-party cookies by using tools such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out programs.
  8. Social and General Information Tools
    8.1. We engage with users through various publicly accessible tools such as blogs, social media pages, and other online platforms. Information You share on these platforms can be seen, accessed, and collected by others according to the privacy policies of those platforms. Please be mindful of the information You disclose when using these social and general information tools.
  9. Data Security
    9.1 We use industry-standard encryption protocols to protect data in transit and at rest.
    9.2 We limit access to Your information to authorized experts who need it to perform their job functions.
    9.3 We regularly review Our security practices and conduct vulnerability assessments to identify and address potential risks.
    9.4 We apply strong encryption, secure infrastructure, and strict operational protocols to minimize the risk of unauthorized access, use, or disclosure of Your data.
    9.5 Despite Our efforts, no security system is entirely foolproof. In the unlikely event of a data breach, We will notify You as required by applicable laws and regulations.
  10. Phishing
    We take online security seriously and caution You against phishing scams—attempts to steal Your personal information through fraudulent communications that appear to be from us.
    Elattionz will never ask for Your login credentials or payment details in an unsecured manner.
    Always ensure that You are sharing sensitive information through Our secure channels.
  11. Your Rights and Choices
    11.1 You can request a copy of the personal data We hold about You.
    11.2 You can request that We correct or update any inaccurate or incomplete personal data.
    11.3 You have the right to request that We transfer Your personal data to another service provider, where technically feasible.
    11.4 You can request that We delete Your personal data, subject to certain legal exceptions.
    11.5 You can opt-out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
  12. Retention of Your Information
    We retain Your personal information for the duration necessary to achieve the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce Our agreements. The retention period may differ based on the type of data and the relevant legal or operational requirements.
  1. Protecting Children’s Privacy
    Our services are designed for use by individuals aged 18 and over. We do not intentionally gather personal information from children under the age of 18. If it comes to our attention that we have inadvertently collected such information, we will take prompt steps to remove it from our records.
  2. Compliance with Laws and Law Enforcement
    We adhere to applicable laws and regulations and cooperate with law enforcement and regulatory bodies. Your personal information may be disclosed in response to lawful requests by public authorities, including those made to satisfy national security or law enforcement requirements.
  3. Changes to This Privacy Policy
    We may update this Privacy Policy periodically to reflect changes in Our practices, legal requirements, or industry standards. When We make significant changes, We will notify You through Our Platform or by other means, such as email, and update the “Last Updated” date at the top of this document. We encourage You to review this Privacy Policy regularly to stay informed about how We are protecting Your information.
  4. How to Contact Us
    If You have any questions, concerns, or requests related to this Privacy Policy or Our data practices, you can contact us using the information provided on our Contact Us page or by writing to us at info@elattionz.com.